Shipping Methods

Orders will be dispatched from our warehouse within 1 working day after confirmed payment. Please refer to the table below for same day dispatch cut-off times.

Shipping Services.

StarTrack Express: Next Day Delivery for most areas in Australia.

Australia Post Express eParcel: 1-3 working days - Free for orders over $800 (not including Phone or Tablet Cases)
Australia Post Regular eParcel: 3-6 working days - Free for orders over $800

GO Logistics: 1-2 working days - Sydney ONLY

	StarTrack	AusPost EXPRESS	AusPost REGULAR	GO Logistics
Delivery locations	Australia wide	Australia wide	Australia wide	Greater Sydney, Wollongong, Blue Mountains, Newcastle metro ONLY
Estimated delivery time	Next business day	1-3 working days	3-6 working days	Same day to next business day*
Online Tracking/Proof of Delivery	YES	MAYBE**	NO	NO
Next Business Day Delivery (non-rural)	Almost always	Usually	NO	Almost always*
PO Box address	NO	YES	YES	NO
Authority to leave	NO, will leave calling card	YES	YES	NO, will leave calling card
Dangerous goods	NSW ONLY	YES	YES	YES

* Same day delivery available for Sydney metropolitan areas ONLY.
** Tracking for small/medium AusPost EXPRESS parcels available on request.

Tracking Information.

StarTrack Express:
Phone Number: 13 23 45 | Website: http://startrack.com.au/

Australia Post:
Phone Number: 13 13 18 | Website: http://auspost.com.au/track/ - Choose "Consignment number (eParcel only)"

NOTICE: Please call* us if your order is placed slightly after cut-off times and wish it to be sent same day. We will try our bests to complete your order before the drivers arrive, however, please note that the delivery drivers may arrive earlier or later and there is a chance we cannot complete your order on time, especially for larger or more complicated orders. Orders received up to 30 minutes after cut-off time could potentially be fullfilled in time for delivery.

*We can be particularly busy between 3:00 - 4:30pm and may be away from the phone during these times while we are fullfilling orders.

SERVICE	Same Day Dispatch Cut-off Times
StarTrack*	4:30pm
Australia Post REGULAR	3:00pm**
Australia Post EXPRESS	2:50pm for LARGE** orders 4:00pm for small/medium orders
GO Logistics	11:30am for morning dispatch 5:00pm for afternoon dispatch

* We CANNOT send dangerous goods interstate via StarTrack Express. Dangerous goods include products such as batteries, aerosols (eg. air duster), and flammable liquids (eg. cleaning solutions). Orders containing dangerous goods will be shipped via other couriers, usually AusPost Express, and will be subject to those cut-off times.

** Large orders are orders that contain:

2 or more laptop chargers
3 or more aerosol cans
Laptop/large tablet screens
More than 6 iPad/tablet screens and/or cases
More than 12 phone screens and/or cases
A combination of the above

If you are unsure if your order is considered large, you may contact us to check. Large AusPost REGULAR orders placed close to cut-off times may be dispatched next day.

If there are urgent issues with your order, we will text or call your provided number. Please ensure that your contact number is up to date so we can contact you if needed. Mobile numbers with text services are prefered.

Overweight and/or oversized parcels may incur additional shipping fees. Please note that depending on order size, we may be unable to send out large orders on the same day if the order is received close to cut-off times.
Free shipping is available for orders totalling more than $600 (not including phone and tablet cases).
We reserve the right to choose the courier for free shipping. Please contact us if you have a preferred courier. Please note that we may be unable to accommodate for your preferences.

Combining orders and shipping. If you wish to add additional items to an order before cut-off time, please make a new order and select "Pick Up" for shipping method and also include the order number of your first order in the comment to ensure that we do not miss your second order or double charge you shipping.

Pick Up.
Pick up from our warehouse is only available for our returning business customers. We do not provide pick up for individuals/retail customers.

If you wish to add more products on to a previous order before the cut-off time, please select "Pick Up" as your shipping method and include the order number of the previous order to ensure that we do not miss your extra order or double charge you shipping.

Orders placed after cut-off time will be dispatched on the next business day.
Shipments placed on weekends and Australian public holidays will be processed on the next business day.
There will be no courier delivery services on weekends and on Australian public holidays.