All our spare parts come with a return to base warranty and starting at the date of purchase. Our warranty terms are as follows:
All Mobile Phone Parts: 6 Months
Please arrange defective/faulty part to be sent back to our address, we will arrange the replacement parts in 24 hours after we receive and examine it. If you need the replacement part quicker, we can bill you for a replacement part and refund the previous payment once the faulty part has been returned in 14 days. Please note that we cannot refund postage costs, and any postage costs to return items back to us are paid by the customer. Please also note that all returns are stock depending and we reserve the right to offer a refund for the item instead of replacement.
Defective/Faulty items are classified as items that mechanically malfunctioned NOT as a result of user error, which is classified as damage from the result of the user dropping, spilling, or in some way altering the original state of the product.
If the returned part is found to be defective then a replacement will be issued for the order.
Under no circumstance will shipping fees be reimbursed, which includes the costs of returning items back to BB Mobile Parts Pty Ltd (bbmobile.com.au).
When returning an item, be sure to use a reliable postage method that offers tracking numbers and pack the return items sufficiently to protect from damage in shipping. We are not liable for damage or lost done in transit back to us.
Damaged Packages / Missing or incorrect Items
If a part is received in damaged condition, BB Mobile Parts Pty Ltd (bbmobile.com.au) must be notified within 48 hours of the receipt of the package in order to file a damage claim on said package. BB Mobile Parts Pty Ltd (bbmobile.com.au) cannot be held responsible for damage to item that is not reported to us within 7 business days of the receipt of the package. Damaged items must be reported to us prior to installation.
If any items are incorrect or missing from a shipment, BB Mobile Parts Pty Ltd (bbmobile.com.au) must be notified within 48 hours after you receive the package.
Broken Glass Policy
Any damage to a component containing glass, such as iPhone back cover, must be communicated to us within 7 days of receiving the damaged product. Any product that has a glass component that is broken over this 7 days will be considered broken due to "user error" and will not be covered under warranty.
Please note that personal details, faulty description and order number MUST be stated clearly with return items. Any returns without any details will be refused to process.
Please send the returns with your details to our address:
POST TO: BB Mobile Parts Pty Ltd (bbmobile.com.au)
PO BOX 2018