Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Change of Mind or Item not Satisfied Returns
If you wish to return an item because you have changed your mind or not satisfied with your purchase, BB Mobile Parts Pty Ltd (bbmobile.com.au) will offer you exchange, credit or refund provided that:
- You return the item within 10 days of purchase.
- Provide proof of purchases at the time you return the item.
- We may charge $10 handling cost on each item if you simply changed your mind or selected the wrong item. Please choose the parts carefully.
Item is in re-saleable condition including that:
- It is in its original packaging, including instruction manuals and all accessories.
- It is undamaged in its original condition.
- It is not an on-sale item.
BB Mobile Parts Pty Ltd (bbmobile.com.au) reserves the right to assess the condition and age of returned products prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
For other returns, please note:
- Your original BB Mobile Parts Pty Ltd (bbmobile.com.au) receipt is the best form of proof of purchase
- Refunds will be issued using your original payment method
- Free tools or Gifts are not redeemable for cash
- If you seek for credit or refund after 10 days, a minimum restocking fee $10 on each item will be applied based on the condition and age of the returned product.
- We can only provide replacement parts for the item returned after 30 days if the item is still under warranty.
- Postage is not refundable.
For all warranty related returns, please visit our warranty page for more details.
Please be advised that your statutory rights are not affected.